PRIVACY POLICY
In connection with Regulation (EU) 2016/679, we have updated our privacy policy to ensure the best and most secure processing of your data.
For this reason, we take all necessary security measures so that you can feel protected when you visit and request services from https://homeplus.bg. These measures apply when you visit and make a request, as well as to any data you provide to us in the process of communicating with us.
Please read this document carefully. It contains the Privacy Policy for Visitors and Users of https://homeplus.bg and is an integral part of the Terms and Conditions of Use for Individuals – End Users of https://homeplus.bg. If you do not agree to the Terms and Conditions, you will not be able to use the website and the services offered on it. If the Policy changes, the changes will be posted here.
By accepting these General Terms and Conditions, the Customer of www.homeplus.bg gives his/her express and unconditional consent, in perpetuity and until his/her possible express revocation in writing, for the personal data provided by him/her to be collected, stored, processed and used by HOME PLUS BG Ltd and third parties authorised by him/her for the purpose of the correct performance of the contract for the provision of services.
This HOME PLUS BG Ltd policy collects personal information in a variety of situations. Therefore, we also very carefully treat all personal information in a confidential and secure manner. In this policy you can read more about the guidelines on how we treat the personal information we collect when you use our website, sign up for our newsletter (email), when you enter into an outsourcing contract with us or contact us on our website, social media or email.
This document sets out the rules that HOME PLUS BG Ltd, 1113Sofia, D-r Luben Rusev 24 str., UIC 207980210, applies to visitors and requesting inspectors from the website: https://homeplus.bg
The collection and processing of personal data of visitors and applicants is based on Art. 4, par. 1 (2) and (3) of the Data Protection Act and in particular on the basis of the following:
-Explicit consent obtained from visitors requesting an inspector online;
-Explicit consent obtained for cookies. See Cookie Policy later in the document.
Under applicable data law, HOME PLUS BG Ltd is considered a data controller in relation to the personal information you provide to us.
Contact information:
HOME PLUS BG Ltd.
Address: 1113 Sofia, D-r Luben Rusev 24 str.
e-mail: info@homeplus.bg
It is important to know that:
If you do not want us to process your Personal Data in the manner described in this document, please do not provide it to us. The provision of Personal Data is voluntary in order to visit and request an inspector through the https://homeplus.bg website. Your possible refusal to provide the Personal Data required to visit or request an inspector from our website would mean that you refuse to use the relevant services. In certain cases, your explicit consent to the processing of Personal Data may not be necessary if another legal basis is available, for example: compliance with HOME PLUS BG Ltd is legal obligations, necessity for the performance of a contract, etc.
Personal data collected and processed. Types of Data Subjects, Categories of Data Processed, Purposes of Processing, Storage Period.
In processing personal data, HOME PLUS BG Ltd complies with all data protection legislation applicable to its activities, including but not limited to Regulation (EU) 2016/679. Under the Regulation, personal data is any information relating to you by which you can be identified. Processing of personal data is any act or set of acts which may be performed with respect to personal data, whether or not by automatic means.
Groups of persons about whom data is processed:
In connection with the services provided, HOME PLUS BG Ltd. processes information about the following Data Subjects:
- Individuals visiting and making requests through the www.homeplus.bg website;
- individuals whose information is contained in enquiries (including by e-mail or other electronic means or by call), requests, signals, complaints or other correspondence addressed to HOME PLUS BG Ltd.
Information you provide:
You decide whether and how to use https://homeplus.bg. In the forms through which personal data is entered, we clearly indicate the mandatory or voluntary nature of the data provided. The data that is mandatory to fill in are those without which it is impossible to provide the respective service.
According to the way in which individuals use the https://homeplus.bg website and the services it provides, they fall into the following categories, listed below. Depending on them, the data of the Subjects are processed in separate Personal Data Registers, and in each of them the processing may involve different types of data, purposes and grounds, storage periods, protection measures, etc.
The same person may fall under more than one of these subdivisions at the same time. For example, each Visitor may also be a User in addition to being a subscribed user to receive commercial communications and news.
Category 1: Visitors:
A visitor is any person who loads the https://homeplus.bg domain into their web browser, or visits its various sections and subpages (whether by directly entering the email address into the browser, or by linking from another website or resource).
Categories of data that may be processed: Online identifiers stored in local cookies on the visitor’s device/browser; Location data indicated by the visitor; Country/city data based on the IP address of the user’s device, an integral part of the information received from each website; Information about actions performed by the subject on the Platform; Information about the type of browser/device used.
Purposes of processing:
Providing basic and auxiliary functions necessary for the correct and full functioning of the website https://homeplus.bg; Counting visitors and analyzing the page traffic; Providing the necessary conditions for the implementation of services on marketing platforms.
Storage period.
Legal basis for processing.
Category 2: Subscribers to E-mail and Web-push notifications:
An e-mail subscriber is any Visitor who has subscribed to the automatic e-mail newsletter on the https://homeplus.bg website, to receive e-mails containing various items of information: commercial offers, news, etc. The electronic e-mail newsletter is sent directly by the Administrator, without the use of external intermediary services.
Categories of data that may be processed: Names, E-mail address, Subscriber’s preferences regarding the subject of his subscription (interest in product and news categories and other settings), Information about the browser/device used.
Purposes of processing.
Retention period: 1 year or up to 1 month after termination of the subscription by the subscriber or by the Administrator.
Legal basis for processing: explicit consent to be included in a mailing list (subscription to an e-mail newsletter).
In addition to the E-mail subscription option, https://homeplus.bg supports alternative technical options for a Visitor to subscribe to receive information. Such options are the so-called Web-push notifications (notifications via the browser) and Notifications via mobile applications. The way they work is as follows: the browser/device displays a dialog box to the Visitor, asking him/her if he/she would like to subscribe to such type of notifications. If the Visitor confirms his wish, the subscription is created by generating a special key (token) in the browser/device, which is sent to the server and through which the server can subsequently send notifications. At any time, the Visitor has the possibility to cancel his subscription (unsubscribe from these notifications) via the settings of his browser/device.
Category 3: Inspector Requesting Users:
A requesting user is any Visitor who, through the technical means of the website (request forms), requests the performance of services offered on the www.homeplus.bg website (or a similar action). By completing the request form and ticking the box for explicit consent to the processing of personal data, Visitors declare that they consent to all their personal data being included in the database of HOME PLUS BG Ltd and give their explicit and unambiguous consent that their personal data may be stored and processed for the purposes of these General Terms and Conditions.
Categories of data that may be processed.
Purposes of processing.
Up to 30 days after the last purchase made by the applicant.
IMPORTANT! The data provided by the users of https://homeplus.bg is used solely for the purpose of providing the services on the website and is not stored and processed by us after the 30 day period mentioned above.
Legal basis for processing: execution of requests in accordance with the General Terms and Conditions of the www.homeplus.bg website between the Subject and HOME PLUS BG Ltd.
The data about the services requested by the user are stored and processed solely for the purpose of service performance. They are not stored and processed for a longer period than the period described by us.
Personal data NOT collected and processed:
Data of minors:
Translated with DeepL.com (free version)
The services provided by the website www.homeplus.bg (HOME PLUS BG Ltd ) are intended for persons over 18 years of age. If you are a minor, you may not use our Services without providing express written permission from a parent or guardian. If you use our site without such permission, you are hiding important information from us and misleading us. In this case, HOME PLUS BG Ltd shall not be liable for any circumstances or events arising as a consequence of such misrepresentation by you. As a data controller, we do not collect personal information from minors that may lead to their identification.
HOME PLUS BG Ltd does not collect or process personal data and Users do not provide personal data relating to the following:
-reveal racial or ethnic origin;
-disclose political, religious or philosophical beliefs, membership of political -parties or organisations, associations with religious, philosophical, political or trade union aims;
-relate to health, sex life or the human genome.
Rights of Personal Data Subjects using https://homeplus.bg
The Regulation provides for the following rights:
Right to Information – This Policy is intended to inform you in detail about the processing of your personal data in relation to the products and services provided.
Right of access. You have the right to obtain confirmation of whether your personal data is being processed, access to it and information about its processing and your rights in relation to it.
Users of https://homeplus.bg have the right to access the personal data relating to them by sending HOME PLUS BG Ltd a written request to provide access electronically.
HOME PLUS BG Ltd shall only provide access to the data relating to the individual who submitted the access request. The data subject shall have the right at any time to request the following from HOME PLUS BG Ltd:
-confirmation of whether data relating to him or her are being processed, information about the purposes of that processing, the categories of data and the recipients or categories of recipients to whom the data are disclosed;
-a communication in intelligible form containing the personal data of the natural person being -processed as well as any available information on their source;
The natural person whose data is being processed has the right to request action on the right of access to the personal data free of charge, at most once every 12 months.
Requests made to HOME PLUS BG Ltd under this policy must include at least the following:
-name, address and other data identifying the individual concerned;
- a description of the request;
-preferred form for providing the information;
-signature, date of request and mailing address.
Where the request is submitted by the person’s attorney, a notarized power of attorney shall be attached.
HOME PLUS BG Ltd shall act on the individual’s request within 14 working days of its submission. This period may be extended by HOME PLUS BG Ltd up to 30 working days where a longer period is objectively required for the collection of all the requested data and this seriously hinders the activities of HOME PLUS BG Ltd.
Right to rectification. You have the right to rectify your personal data if it is incomplete or inaccurate.
Right to erasure. You have the right to request the erasure of data, except where there is an essential reason and/or a legal obligation to process it.
Right to restriction in relation to data processing. The Regulation provides for the possibility to restrict the processing of your personal data if there are grounds for doing so provided for therein.
Right to data portability. You have the right to receive the personal data you have provided which relates to you in a structured, popular, machine-readable format and to use that data for another controller at your discretion.
Right to withdraw consent. You have the right, at any time, to withdraw your consent to the processing of personal data which is based on the consent you have given. Such withdrawal shall not affect the lawfulness of the processing based on the consent given up to the time of withdrawal. In the case of services such as subscriptions to commercial email communications, the subscription to which is based on your express wish (consent), the possibility is provided to terminate the subscription at any time (withdrawal of consent).
Right to object. You have the right to object to data processed on the basis of a legitimate interest. If such an objection is received, We will consider your request and, if justified, comply with it. If we believe that there are compelling legitimate grounds for the processing or that it is necessary for the establishment, exercise or defence of legal claims, we will inform you of this.
Right to lodge a complaint with a supervisory authority. You have the right to lodge a complaint with a supervisory authority if you believe that the processing of personal data relating to you violates applicable data protection law. The supervisory authority in the Republic of Bulgaria is the Personal Data Protection Commission:
Commission for Personal Data Protection
Address. The Personal Data Protection Authority is the Commission for Personal Data Protection. 1595 Prof. 955 1595, Bulgaria,
Tel: (02) 940 20 46, fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg
Other data:
HOME PLUS BG Ltd may process data relating to you where you voluntarily provide such data by completing relevant electronic forms on the www.homeplus.bg website, sending e-mail messages to us and communicating through other electronic channels.
Cookies Policy:
The use of cookies is necessary for the operation of the Site. You can find a detailed description of the cookies used and their purpose in Section II.
Data Security:
In collecting and processing the personal data of Users, HOME PLUS BG Ltd shall provide a sufficient degree of protection in accordance with the development of information technology against accidental or unlawful destruction, or against accidental loss, unauthorized access, alteration or dissemination, as well as against other unlawful forms of processing. Your personal data shall only be kept for as long as is necessary for the performance of our services. Longer data retention may be necessary due to legal or regulatory requirements.
Electronic information is stored on secure servers, using encryption software compliant with EU GDPR requirements within the European Union, installed in a professionally equipped and technically maintained telecommunications equipment colocation facility. The data transfer between the servers and the client device/browser is encrypted via HTTPS.
Various logs are used on the Site for the following purposes:
To ensure the reliable functioning of the Services and to detect technical problems;
To ensure the security of the Services and detect malicious activity;
To measure Site traffic and usability;
Logs where required by law (such as electronic will logs).
Server logs, security logs (Web Application Firewalls) and other devices that fall into this category. These logs are necessary for detecting technical problems, detecting malicious activities, etc. for the purposes mentioned above. They are stored for a period of up to 1 /one/ year. The logs may contain the following information: date and time, IP address, URL, browser and device information. In addition, some devices may use cookie-based security technology.
When you visit our web pages, our web servers store by default the name of your ISP, your IP address, the web page from which you visit us, the web pages you visit with us, and the date and duration of your visit. The use of the IP-address is limited to what is technically necessary, shortened for statistical purposes and thus only used anonymously. The data is not linked to personal data. We use cookies to recognize visitor preferences and to structure our web pages optimally accordingly. The individual user remains anonymous. Personal data is only saved if you voluntarily provide us with the same when offering online services.
Data protection in the organisation:
All associates and employees of HOME PLUS BG Ltd have been trained and have committed in writing to comply with data protection and data security regulations and guidelines, and to maintain the confidentiality of personal data.
Provision of Personal Data to Third Parties:
The Company does not provide data to third parties except in the following cases:
If we have a legal obligation to disclose or share data;
If we have obtained explicit consent from the Data Subject concerned;
When working with contractors and suppliers related to the services provided on www.homeplus.bg. To enable us to process your request in the best possible way, we retain with us the data necessary for the execution of the order and forward it in encrypted form to the company we have hired for the delivery (couriers).
It is very important to us, as part of our customer-centric request process, that you receive notifications and can change the time and address of the inspection.
Data forwarding is an integral part of the relationship with HOME PLUS BG Ltd If you do not accept these Terms and Conditions and the Privacy Policy then we will not be able to accept any requests received from you. HOME PLUS BG Ltd has expressly agreed its personal data policy and has signed specific contracts with each supplier to protect personal data in accordance with Regulation (EU) 2016/679.
The companies providing these services have access to users’ personal data to the extent that the same is necessary for them to perform their tasks. We take the necessary steps to ensure that the provision of customer data to these companies is in accordance with these Data Protection Regulations as well as Regulation (EU) 2016/679.
HOME PLUS BG Ltd does not provide your personal data to third parties in any way other than as described in this Privacy Policy, Terms and Conditions and as provided by law.
Erasure (By technical means and signed document-protocol):
The data shall be deleted after the expiration of the above storage and processing period (depending on the category of personal data). In the meantime, they may only be disclosed to the competent public authorities in the exercise of their supervisory powers or to a competent court in the event of legal proceedings in which they are involved. In the event of a legal dispute or proceedings requiring retention of data and/or a request by a competent public authority, it is possible to retain data for a longer period than that specified until the dispute or proceedings before all instances are finally concluded.
Changes:
HOME PLUS BG Ltd reserves the right to add new, and to modify or remove existing, terms and conditions in this Privacy Policy without prior notice. These Terms and Conditions and the Personal Data Policy are subject to change in connection with developments, addition of new, modification or discontinuation of services and products, or legislative changes. When changes are made, they will be brought to your attention and posted here.
Because www.homeplus.bg and its subpages may only be used in accordance with the current Terms and Conditions and Privacy Policy. If you do not agree to them, we are technically unable to provide you with the use of the services on the Site. If you do not agree to the Terms and Conditions and Privacy Policy, you should not use https://homeplus.bg
Other:
Except for intent or gross negligence, HOME PLUS BG Ltd shall not be liable for any damages or lost profits resulting from the use of or inability to use the https://homeplus.bg Site and the services offered thereon.
Disputes under the General Terms and Conditions and Personal Data Policy will be resolved by the competent Bulgarian court in Sofia.
In the event that any provision of these Terms and Conditions and the Personal Data Policy is found to be invalid, this shall not invalidate any other provision. The legislation of the Republic of Bulgaria shall apply to any unsettled matters.
Accuracy of information provided:
HOME PLUS BG Ltd is not responsible for the accuracy of the data provided by you, does not carry out checks in this regard and does not guarantee the true identity of the individuals who have provided the data. In all cases of suspicion on your part, of fraud and/or abuse detected, please notify us immediately.
II. COOKIE POLICY
This document forms an integral part of the Terms and Conditions of Use of https://homeplus.bg To ensure that you receive the most relevant information and the best service when you visit our website, we use so-called cookies. They help us to provide you with a personalised and as easy as possible experience when using our services, to improve them and to provide you with more relevant content.
This policy applies to cookies and websites maintained by HOME PLUS BG Ltd with registered address: 1113 Sofia, D-r Luben Rusev 24 str.
HOME PLUS BG Ltd (www.homeplus.bg) applies a strict policy in accordance with the new EU requirements and Regulation (EU) 2016/679.
What are cookies?
Cookies (HTTP Cookies) are small text files that a web server can save on your device/browser when you visit a website. The next time you visit a page on the site, the browser sends back to the server the information in the cookies thus created. Cookies are an important component for the proper functioning of almost any website on the Internet.
They are alphanumeric identifiers that we transmit to your computer’s hard drive using your web browser. Many e-commerce processes could not be implemented without this technique.
What are cookies used for?
Cookies are used to adapt the content of the website to the preferences of the individual user and optimize the performance of the website. They are also used to compile anonymous general statistics that help us understand how the user works with websites, which helps to improve their structure and content, while at the same time not having access to personal user information.
What cookies do we use?
We use two types of cookies – Temporary and Fixed.
TEMPORARY COOKIES:
These are temporary files that are generated on the user’s computer until the user exits the website or closes the application (web browser). These functional cookies are stored temporarily on your device. These types of cookies are vital and necessary for the operation of our website. We use them to process your orders and to ensure the best possible web page display.
FIXED COOKIES (for a certain period of time):
We use this type of cookie to analyse the performance of our site and how users use it. This allows us to personalise the content we offer and quickly identify and fix various problems. These cookies do not contain any personally identifiable information. They do not store information about names, email addresses, IP addresses, etc. They do not create an individual profile of your use of the store. The period for which this type of cookie is used is up to 1 (one) year.
Who else has access to the cookies used by our site?
Like many companies, we use Google Analytics to monitor our website traffic. Also, when you use social buttons (for example, Facebook), the social network that created that button will save that action for you. We may use third-party cookies to help us conduct our business, to conduct market research, to monitor the status of requests, and to improve the functionality of our site.
By using the www.homeplus.bg website and clicking on the I agree button on the cookie notice, the user consents to us using and storing cookies on their device and providing cookies to third parties so that we can provide access to our website and the electronic services it provides, to monitor sales data and website traffic.
We and our service providers may use the following types of cookies:
Third party cookies for the purpose of counting traffic
We use several external services that may also create cookies in your browser. These cookies are managed by the respective services and are not controlled by us. The information in them is anonymised. The purpose of these external services is to anonymously count statistical information about traffic to our site so that we can monitor the effectiveness of our services and improve them. These external counting services are:
Google Analytics § GoogleTag Manager:
This website uses Google Analytics, a web analytics service of Google Inc. (Google). Google Analytics uses so-called cookies, text files that are stored on your computer and carry out the analysis of the use of the website. The information collected by the cookies about your use of the website is generally transmitted to a Google server in the USA and stored there. In cases where IP-anonymisation is activated for this website, your IP address is shortened in advance by Google within the EU Member States and other countries that have ratified the European Economic Area Treaty. Your full IP address is only transmitted in exceptional cases to a server in the USA , where it is shortened. Google uses this data on behalf of the owner of this website in order to analyse your use of the website, to prepare reports on website activity and to carry out other services assigned to it by the owner relating to website and internet usage. The IP address forwarded by your browser within Google Analytics is not associated with other Google data. You can prevent cookies from being saved by means of the corresponding setting in your browser software. We inform you that in this case you may not be able to use all functions of this website to the full extent.
You can also prevent the data created by the cookies relating to your use of the website (including your IP address) from being transmitted to Google and processed by Google by downloading and installing the appropriate plug-in for your browser.
Third-party cookies for advertising purposes:
We use several third-party services – advertising networks – that may also create cookies on your browser. These cookies are managed by the respective services and are not controlled by us. The information in them is anonymised. The purpose of these external services is to provide opportunities to perform advertising campaigns. External services may use cookies for the purpose of identifying and personalizing advertisements to our platform on external sites and services. Such external advertising platforms are:
Google Ads;
Facebook Ads;
AdWise
Etarget;
Httpool;
Easyads.
Google Ads:
The site uses Google Remarketing, Google’s service for publishing ads on the internet. For this purpose, information is collected in an anonymised form about your behaviour during your browsing on our website and stored on your computer using text cookies. Based on the information collected in the cookies, other companies, including Google, display advertisements on their websites on the Internet. You can deactivate this use of cookies by Google by clicking on the following link: Google Settlement Link. More information about this Google technology can be found here Google privacy regulations .
Deleting cookies
At any time you can withdraw your consent to the storage of cookies, as well as delete them. All modern browsers provide the possibility to stop cookies being stored by making the appropriate settings in the browser. If a registered user decides to stop cookies being stored, they may not be able to access or take full advantage of the features of www.homeplus.bg.
As a rule, the applications used to browse websites allow cookies to be saved by default. This setting can be changed so that the automatic saving of cookies is blocked in the web browser or the user is informed each time before cookies are saved on the computer. Detailed information on the different ways of handling cookies can be found in the web browser settings.
You can disable the saving of cookies by your browser, you can restrict it to certain sites or you can set your browser to notify you as soon as a cookie is sent. You can delete cookies from your computer’s hard drive at any time. More information on how to set your browser regarding cookies can be found in the Help box of your browser.
If you wish, you can also use your browser settings to delete and/or disable the receipt of cookies from a specific or all sites. You can find out more about this at www.aboutcookies.org.
You can choose whether or not to accept cookies, and what type of cookies you would like to accept, in the following ways:
Settings via your browser. You can explicitly disable or restrict cookies through your web browser settings. Every modern web browser (Google Chrome, Mozilla Firefox, Edge, Internet Explorer, Safari, Opera, etc.) provides options for:
- settings for accepting cookies – disabling and enabling (both overall and per site);
- viewing the cookies created;
- deletion of cookies created.
It is important to keep in mind that disabling the cookie functions in the browser may result in the inability to use our services, as without the mandatory cookies our platform cannot perform its basic functions.
Settings via external tools:
A Google tool, in the form of a browser plug-in, which allows you to easily disable your data from being used by Google Analytics, which is commonly used by many websites for counting visits and statistical information. Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout?hl=en.
Tools that you can use to check the status of and explicitly prohibit a large number of advertising platforms from using your data in connection with targeting and ad personalization:
- https://optout.aboutads.info/
– http://www.youronlinechoices.com/bg/%d0%b2%d0%b0%d1%88%d0%b8%d1%8f%d1%82-%d0%b8%d0%b7%d0%b1%d0%be%d1%80
Google’s platform settings regarding cookies created and managed by them for advertising purposes: https://adssettings.google.com/authenticated.
Settings on the Facebook platform regarding cookies created and managed by them for advertising purposes: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen.
Changes to the cookie policy:
Any future changes to our Cookie Policy will be published on this page. If you have any questions, comments or requests relating to this Cookie Policy, you can contact us at info@homeplus.bg
Other useful links:
More information about cookies, how they work, and instructions for browser settings can be found here:
- Wikipedia: https://bg.wikipedia.org/wiki/HTTP-бисквитка
- AboutCookies: https://www.aboutcookies.org/
More information about behavioural advertising and privacy protection on the internet can be found at: http://www.youronlinechoices.com/bg/